Terms & Conditions
If you need help, please reach out to our support team directly at hello@colinsturtleslap.com.
Steffen von Thienen ("we", "our", or "us") is the owner and operator of the mobile game "Colin's Turtle Slap" (the "Game"). We may offer related features from time to time, including but not limited to in-game purchases, special events, and reward systems (collectively referred to as the "Services").
These Terms of Use (the "Agreement") outline the rules for acceptable use of the Game and Services, and govern your rights, obligations, and restrictions while using them. You are only authorized to use the Game and Services if you agree to follow all applicable laws and comply with this Agreement. By using the Game or accessing any of its features, you accept and agree to be bound by this Agreement.
Because your privacy matters to us, this Agreement also incorporates, by reference, our Privacy Policy which explains how we collect, store, and use your information. Please review the Privacy Policy carefully.
By accessing or using the Game, you represent and warrant that:
You are of legal age to enter into a binding contract; or
If you are under the legal age, that you have received permission from a parent or legal guardian to play the Game; and
You are not prohibited from using or accessing the Game under any applicable local, national, or international law.
Some features of the Game (such as Mystery Bags, Arena Passes, and Monthly Boosters) may require you to accept additional terms and conditions. When applicable, these additional terms will be presented clearly, and they are hereby incorporated into this Agreement by reference. In case of any conflict between those additional terms and this Agreement, the additional terms will apply solely for the specific Service they cover.
I. YOUR ACCOUNT / PASSWORD SECURITY / SUSPENSION, TERMINATION
When you first launch Colin’s Turtle Slap, you may be asked to enter your age. This information is necessary to help us tailor your in-game experience. Please note that certain features or access to the game may be restricted based on your age. You agree and acknowledge that Colin’s Turtle Slap is intended for players aged thirteen (13) and older.
To access certain features within the Game—such as Coins, Mystery Bags, Battle Pass, Arena Pass, or Monthly Boosters—you may be required to register a user profile or account (an “Account”). During this process, you may be asked to provide personal information including, but not limited to, your name, date of birth, email address, and in some cases, payment details. All personal data is collected and processed in accordance with our Privacy Policy (please replace # with your actual link).
You are not allowed to use someone else’s Account without their explicit permission. If your Account has previously been suspended or terminated, you are not permitted to create a new one.
You are solely responsible for:
Keeping your password confidential (if your Account requires one).
Restricting access to your mobile device or other hardware used to access the Game.
You accept full responsibility for all activity carried out under your Account. If you become aware of any unauthorized access or security breach, you must notify us immediately.
While we are not liable for losses resulting from unauthorized Account use, you may be held liable for any damages or losses caused to Steffen von Thienen, our partners, or service providers due to such unauthorized use.
We reserve the right, at our sole discretion, to restrict, suspend, or terminate your Account or access to any part of Colin’s Turtle Slap at any time, with or without prior notice, and without liability. This includes—but is not limited to—cases where you violate these Terms of Use, or if we choose to discontinue any part of the Game or its Services.
II. PURCHASES / PAYMENTS / REFUNDS
We may charge fees associated with certain Services, including, without limitation, for subscriptions, the download of Apps, and the purchase of Virtual Items (as defined below). Such products or services will be made available for purchase on specified pages of the Site, within the Apps, on Colin's Turtle Slap Providers’ websites or platforms (including third-party marketplaces), or otherwise as indicated through the Services. In the event of any fee changes by us, we will provide you with commercially reasonable notice of such charge.
The price of any product or service purchased through the Services will be the price specified at the time of your purchase. Prices for all products and services exclude all applicable taxes and telecommunication charges, unless otherwise indicated. To the extent permissible by law, you agree to be responsible for any such applicable taxes and telecommunication charges.
Your purchase of any App, Virtual Item or other content through the Services constitutes your representation and warranty that you are of legal age to form a binding contract, and if not of legal age, that you have placed such order with the permission of a parent or legal guardian, and that you are not a person barred from using or receiving the Services by any local, state, federal or international law.
When you provide credit card information to us, you represent that you are the authorised user of the credit card that is used to pay the subscription or other fees. If you order a subscription, each month that you use the Services, you agree and reaffirm that we are authorised to charge your credit card for the subscription fee. You agree to promptly notify us of any changes to your credit card account number, its expiration date and/or your billing address, and you agree to promptly notify us if your credit card expires or is cancelled for any reason. We reserve the right to collect applicable taxes for certain Services. We will notify you of any modification of applicable fees by the means described in section VIII below. You will have ten business days to terminate your subscription plan or applicable Service following this notification. In the event that you do not terminate your access to the Service within this timeframe, the new applicable fees will apply to your subscription plan or applicable Service.
Apps, Additional Features and Virtual Items can be downloaded in connection with the Services for a charge. We assume no liability for purchaser error; trial versions; software purchased for the wrong telephone, device or platform; promotional codes or discounts not provided at the time of purchase ("Purchaser Errors"). We will not be liable for any errors on billing statements issued to you by your carrier or Colin's Turtle Slap Providers’ websites or platforms (including third-party marketplaces). You accept full responsibility for confirming that the phone or other device manufacturer, phone or other device model, and carrier are supported and that the phone or other device is compatible with the products or services purchased, downloaded or otherwise obtained by you through the Services. If you have other questions in connection with any product or service available through the Services, please contact us at hello@colinsturtleslap.com. Please read the system requirements very carefully before making any purchases.
Right of cancellation: If you choose to cancel your order, you may do so within 14 days from when you received your receipt without giving any reason. To cancel your order, you must inform us of your decision via a declaration by mentioning the reference of the purchase, the date of the purchase, your name and your address, sent via email at hello@colinsturtleslap.com. To meet the cancellation deadline, you must send your communication of cancellation before the 14-day period has expired. If you choose to cancel your monthly subscription, you may do so pursuant to the terms.
Effects of cancellation: We will reimburse you no later than 14 days from the day on which we receive your cancellation notice. We will use the same means of payment as you used for the transaction, and you will not incur any fees for such reimbursement.
Exception to the right of cancellation: You cannot cancel your order for the supply of digital content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right.
CERTAIN APPS ALLOW YOU TO PURCHASE VIRTUAL ITEMS (AS DEFINED BELOW) WITHIN THE APP. SUCH PURCHASES MAY BE MADE AVAILABLE IN BOTH APPS WHICH YOU MUST PURCHASE TO DOWNLOAD AS WELL AS APPS WHICH ARE FREE TO DOWNLOAD. IN ADDITION, CERTAIN APPS, INCLUDING THOSE THAT ARE FREE TO DOWNLOAD, MAY CONTAIN THIRD-PARTY ADVERTISEMENTS THAT MAY REDIRECT YOU TO A THIRD-PARTY SITE.
III. VIRTUAL ITEMS
In Colin’s Turtle Slap, you may be able to “earn” or “purchase” various digital content and features, which may include:
Virtual currency, such as Coins
In-game items, such as Mystery Bags, Battle Passes, Arena Passes, and Monthly Boosters
Other temporary or permanent gameplay advantages or cosmetic content
These are collectively referred to as “Virtual Items.”
Virtual Items are purely digital and have no real-world monetary value. They cannot be exchanged for cash, real goods, or services—neither with us nor with any other person. Even if you have Virtual Items remaining in your account at the time your account is closed, whether by choice or for violation of these Terms, you will not receive compensation or reimbursement.
All sales of Virtual Items are final. Except for the right of cancellation described in Section II (for EU customers), refunds will not be granted unless required by law or at our sole discretion.
When you purchase or unlock a Virtual Item, you are not buying the item itself, but rather a limited, personal, non-exclusive, non-transferable license to use that item within Colin’s Turtle Slap. This license is granted solely for personal entertainment purposes within the game and may not be transferred, sold, traded, gifted, sublicensed, or otherwise exchanged.
We explicitly prohibit—and do not recognize—any such attempts to sell, trade, or transfer Virtual Items outside the game, whether for real money or anything of value. Any attempt to do so may result in immediate account suspension or termination, a lifetime ban, and/or legal action.
IV. ONLINE CONDUCT
As a user of Colin’s Turtle Slap, you agree to use the game and its related services (collectively, the "Services") only for lawful and respectful purposes. You must not engage in behavior that may disrupt the experience of others, violate legal standards, or compromise the security and integrity of the game environment.
Prohibited activities include, but are not limited to:
Illegal or criminal activity, including but not limited to: fraud, distribution of obscene material, drug trafficking, harassment, stalking, spamming, sending malicious files, or infringement of intellectual property rights.
Promoting or engaging in conduct that is abusive, threatening, defamatory, hateful, obscene, or otherwise offensive.
Using or sharing sexually explicit, pornographic, or otherwise inappropriate content, including nudity, explicit sexual acts, or content that violates accepted standards of decency or community values.
Attempting to bypass or interfere with game security features, including those that prevent cheating, unauthorized copying, or use restrictions.
Using unauthorized software or tools such as cheats, bots, hacks, mods, or exploits to gain unfair advantages or interfere with gameplay.
Mining or intercepting user data, or copying and storing in-game content or intellectual property without permission.
Disrupting the game or backend infrastructure, or interfering with the gameplay experience of others.
Impersonating another player or individual, including any member of the development or moderation team.
Soliciting or attempting to collect personal information from players under the age of 18.
Harvesting or collecting usernames, passwords, or personal data of other users.
Using someone else's account or sharing your login credentials, or allowing others to access your account.
Using any information from the game to harass, threaten, or harm others.
Creating misleading, manipulative, or deceptive content to attract other users.
Violating any applicable laws or regulations, including but not limited to local or international data and export control laws.
Transferring your account or any in-game items (such as Coins, Mystery Bags, Battle Passes, Arena Passes, or Monthly Boosters) by sale, trade, gift, or any other method.
Accessing Virtual Items or accounts that were acquired or transferred illegitimately.
Operating multiple accounts, using bots or scripts to “farm” items, or otherwise manipulating the in-game economy.
Using the Services for commercial purposes, including the sale or trade of in-game items for real-world money or services.
Engaging in excessive, automated, or exploitative use of the game, including prolonged sessions (e.g., continuous play exceeding 24 hours) that indicate unnatural usage patterns.
Violation of any of the rules listed above may result in immediate suspension or permanent banning of your account, at the discretion of the developer, Steffen von Thienen. We reserve the right to take any appropriate legal or technical actions to preserve the fairness, safety, and integrity of Colin’s Turtle Slap.
V. NON-COMMERCIAL USE
Colin's Turtle Slap and its services are provided for your personal, non-commercial use only. You may not use the game or its services for any commercial purposes unless expressly approved by Steffen von Thienen, the game’s owner. This includes, but is not limited to, sending advertisements or solicitations, collecting usernames or email addresses from players to send unsolicited messages, or unauthorized linking or framing of the game.
VI. ELECTRONIC COMMUNICATIONS
When you play Colin's Turtle Slap or contact us electronically, you agree to receive communications from us electronically, such as emails or in-game notifications. These electronic communications fulfill any legal requirements for written communication between you and Steffen von Thienen.
VII. LINKS TO THIRD-PARTY SITES
Colin's Turtle Slap may include links or advertisements leading to third-party websites or services. Steffen von Thienen does not control or endorse these third-party sites and is not responsible for their content, products, or services. Accessing any linked site is at your own risk.
Links to third-party sites do not imply endorsement or sponsorship by the game or its owner.
Steffen von Thienen reserves the right to disable or remove any links to or from third-party sites at any time.
VIII. DISCLAIMERS AND LIMITATION OF LIABILITY
Colin's Turtle Slap and its related services are provided by Steffen von Thienen on an “as is” and “as available” basis. To the fullest extent allowed by law, we disclaim all implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.
Without limiting the above, neither Steffen von Thienen nor any service providers make any guarantees or warranties, express or implied, including but not limited to:
(i) the operation or availability of Colin's Turtle Slap or any content, materials, or products included;
(ii) that use of the game will be uninterrupted, error-free, or 100% secure;
(iii) the accuracy, reliability, or timeliness of any information or services provided within the game; or
(iv) that the game’s servers or emails sent on behalf of Colin's Turtle Slap are free from viruses or harmful components.
Under no circumstances will Steffen von Thienen or any service providers be liable for any damages resulting from your use or inability to use the game or services. This includes, but is not limited to, damages caused by errors, omissions, interruptions, deletion of files or messages, defects, viruses, delays, communication failures, theft, destruction, or unauthorized access to game data. You acknowledge that this applies to all content, products (real or virtual), and services available through Colin's Turtle Slap.
To the extent allowed by law, neither Steffen von Thienen nor any providers will be liable for indirect, incidental, special, or consequential damages arising from your use of the game or any purchases made, even if advised of the possibility of such damages. In no event shall liability exceed the amount you have paid within the 180 days before your claim. If no payments were made during this period, your sole remedy is to stop using the game and terminate your account.
Some jurisdictions do not allow limitations on implied warranties or exclusion of certain damages. If these laws apply to you, some or all of these disclaimers or limitations may not apply, and you may have additional rights.
IX. LEGALITY
You are responsible for complying with all laws of your jurisdiction and country when accessing or playing Colin's Turtle Slap. Steffen von Thienen cannot be held liable if any applicable laws restrict or prohibit your participation. We make no guarantees or warranties regarding your legal right to participate in any in-game events, contests, or promotions. No one affiliated with Colin's Turtle Slap has authority to provide such guarantees.
X. MODIFICATION
We may update Colin's Turtle Slap, its services, policies, and these Terms of Use at any time for legal, commercial, technical, or other reasons.
If we update these Terms of Use, we will publish the changes and make our best effort to notify you in advance, using the electronic communication methods described in Section VIII above. Any changes will take effect within 5 (five) business days after publication. If you disagree with any changes, please stop using the game immediately.