PRIVACY POLICY
Your privacy matters to us, and we take the protection of your personal data seriously. We respect your privacy rights and are committed to safeguarding the information collected about you through Colin’s Turtle Slap.
This Privacy Policy explains what personal data is collected by or on behalf of Steffen von Thienen, how it is used, shared, stored, and protected. If you do not agree with how your information is handled as described in this policy, you may not be able to use some or all features of the game or related services.
This policy applies to all versions of Colin’s Turtle Slap, whether played on mobile devices, desktop platforms, or through any other supported service.
By playing Colin’s Turtle Slap or using any of its features, you are agreeing to the terms of this Privacy Policy.
This Privacy Policy is effective as of 01. June 2025 and may be updated from time to time. We recommend reviewing it regularly for any changes.
If you have any questions, concerns, or requests regarding your data or this policy, please refer to the "How to Contact Us" section below.
I. HOW WE COLLECT YOUR DATA
We may collect certain personal information from you when you interact with Colin’s Turtle Slap or related services. This may happen when you:
(a) Create a player account
(b) Subscribe to premium features or passes (such as the Battle Pass, Arena Pass, or Monthly Booster)
(c) Play the game or access in-game services
(d) Make purchases within the game (such as Coins or Mystery Bags)
(e) Create or upload user-generated content
(f) Watch in-game advertisements
(g) Sign up for updates, newsletters, or announcements
(h) Contact our support or take part in technical assistance
(i) Join special events, contests, or in-game challenges
(j) Chat or interact with other players
(k) Show interest in participating in game testing
(l) Contribute to our community via social media, forums, or other platforms
(m) Apply to work or collaborate with us
Each of these actions may involve the collection of data necessary to provide or improve your experience with the game and its services.
II. INFORMATION WE COLLECT
We only collect information that is relevant and necessary to operate, improve, and support Colin’s Turtle Slap and its related services. This includes information you provide directly, information we automatically collect when you use the game, and data we may receive from trusted partners.
a – Information You Provide to Us
We may collect the following types of personal data when you interact with the game or support services:
Contact details (such as your name and email address)
Your age and birthdate
Your gender (if you choose to provide it)
Your chosen username and password
Optional profile information (such as a profile picture)
Details you share when reaching out for support (e.g., chat logs, email address, phone number, and support tickets)
Other information voluntarily provided (such as details used to recover a lost account)
b – Information We Automatically Collect When You Use the Game
When you play Colin’s Turtle Slap, we automatically collect certain technical and gameplay-related data, including:
Your game progress, actions, and in-game behavior
Interactions with other players
IP address and device identifiers (e.g., device ID, advertising ID, MAC address, IMEI)
Device information (e.g., model, operating system, browser type, language preferences)
Cookie-based data and similar tracking technologies (see our Cookie Policy for more details or opt-out options)
General location data based on your IP address
Precise GPS location, if granted through your device settings
Your unique Colin’s Turtle Slap Player ID
c – Information We May Receive from Partners
We may also receive limited information from third-party partners to support core features such as account linking, purchases, and analytics. This may include:
Data from social platforms (like Facebook or Game Center) if you link your account
Purchase and subscription information from payment or distribution partners
Data used for advertising and analytics, such as device IDs or IP addresses, to improve gameplay and personalize content
Information from advertising networks that help us deliver relevant in-game ads or promotions
III. HOW WE USE YOUR INFORMATION
We only collect and process your personal information when there is a valid legal reason to do so. This typically includes one or more of the following:
You have given us your explicit consent (e.g., for marketing emails or push notifications).
We are fulfilling a contract with you (for example, providing access to Colin’s Turtle Slap, processing purchases like Coins or Mystery Bags, or delivering customer support).
We have a legal obligation to collect or retain specific information (such as for compliance with tax or digital product laws).
We have a legitimate interest in using your data, and this interest is not outweighed by your rights (such as improving gameplay, protecting the game from abuse, or analyzing how players use the app to make it better).
We use your information—both individually and in combination with other data—to operate the game and offer the best experience possible. This includes:
1. Operating and Improving Colin’s Turtle Slap
Delivering core gameplay and age-appropriate features, depending on your country of residence
Ensuring smooth use of in-game features such as the Battle Pass, Arena Pass, or Monthly Booster
Learning from how you play to offer more relevant content, notifications, and gameplay suggestions
Enabling social sharing and communication within the game
Managing your participation in in-game events, contests, or giveaways, and contacting winners
Registering and coordinating playtest sessions (only if you express interest)
Protecting the game and its community from cheating, fraud, and abuse
Detecting and fixing bugs or crashes
Performing audits, analytics, and research to improve our services and performance
Compiling anonymous gameplay statistics
Complying with any legal or regulatory requirements, including requests from data protection authorities or law enforcement agencies
2. Supporting and Communicating with You
Offering personalized customer support
Responding to questions, bug reports, or refund requests you’ve submitted
Notifying you about updates, fixes, and important account activity
3. Personalizing Your Experience and Communications
Managing your subscription to in-game updates or newsletters
Contacting you about special features, promotions, or contests you may enjoy
With your permission, sending you marketing communications (with opt-out options always provided)
Delivering in-game surveys to understand your preferences
Showing advertisements that match your interests, age, gender (if provided), and general location
Measuring how effective our ads and promotional campaigns are
Facilitating safe in-game messaging and chat between users (note: we only collect communication that occurs within in-game systems, not through external platforms)
Sending push notifications, where allowed, and only to users aged 13 or older in the United States
We may also use aggregated or anonymized data to better understand user trends, improve game balancing, and support the development of new features and content.
If you have any concerns or would like to adjust your permissions, such as opting out of marketing communications or disabling push notifications, you can do so in your device settings or by contacting us directly.
IV. HOW WE RETAIN YOUR INFORMATION
We retain, use, and store your personal information for as long as you actively play Colin’s Turtle Slap or use our Services, and for as long as necessary to fulfill the purposes outlined in this Privacy Policy—such as providing gameplay, support, or complying with legal obligations.
In accordance with the laws of your country of residence, we may also keep your information for a longer period if required to:
Resolve disputes
Enforce our terms or policies
Respond to regulatory, governmental, or law enforcement requests
In these cases, your data will only be stored and accessed as needed to fulfill the relevant legal or operational requirement, and will be securely deleted once that need no longer exists.
V. HOW WE SHARE YOUR INFORMATION
With Third Parties
We may share limited personal information with carefully selected third-party service providers who help us operate and improve Colin’s Turtle Slap. These partners assist with functions such as:
Game administration and support
Analytics and performance optimization
Advertising and marketing
Prize delivery and contest management
Customer service and technical support
Data analysis
These third parties are only authorized to access and use your information for the specific purposes listed above, and are bound by strict data protection agreements.
If you choose to use social sharing features—such as the “Share” or “Like” buttons provided by Facebook, Twitter, or other platforms—those services may collect or share information based on their own privacy policies. We recommend reviewing those third-party policies for more information on how they collect, use, and share your data.
We do not share your information for any unrelated purposes without your consent.
With Legal Authorities
We may disclose your personal information to law enforcement or other authorities if:
We believe in good faith that such disclosure is necessary to comply with legal obligations or protect others
There is suspected illegal activity or abuse of our Services
It is required by applicable law, regulation, or court order
When handling such requests, we will always evaluate them in accordance with local laws, the nature of the request, and the necessity and proportionality of the disclosure.
In Case of Company Sale
If ownership of Colin’s Turtle Slap or any of its business assets is transferred (for example, through a merger, acquisition, or sale), your personal information may be part of that transaction. If that occurs, we will notify you and ensure that the new entity continues to protect your information under terms no less protective than this Privacy Policy.
VI. SECURITY AND CONFIDENTIALITY OF YOUR PERSONAL INFORMATION
We take your privacy seriously and have implemented appropriate technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, or alteration. This includes steps to:
Maintain secure data storage
Prevent unauthorized access
Ensure the correct handling and use of your personal data
We also require any third-party partners who process your personal data on our behalf to follow strict security practices that align with this Privacy Policy.
However, no system or method of data transmission over the internet or wireless networks is completely secure. While we do our best to safeguard your data, we cannot guarantee its absolute security and are not responsible for unauthorized access or use that occurs beyond our reasonable control.
When processing sensitive information—such as payment data—we take additional precautions, including ensuring that any third-party payment processors we work with use secure and compliant systems.
In the Event of a Security Breach
If we become aware of a data breach involving your personal information (including payment-related information), we will:
Notify you as quickly as possible
Comply with all applicable legal requirements regarding breach notification
Take commercially reasonable steps to investigate and resolve the issue
VII. CHILDREN
At Colin’s Turtle Slap, we care deeply about protecting the privacy of young players. We encourage parents and guardians to actively guide their children on how to use the internet responsibly, including understanding what personal information is and why it should be protected.
We define a “child” as anyone under the age of 13, unless a higher minimum age is required by the laws in your country or region of residence.
Age-Based Access and Data Collection
If we determine that our Services are being accessed by someone under the minimum required age for their region, we may:
Restrict access to parts of the game or services
Limit data collection to only what is necessary for gameplay
Prevent the sharing of personal information
Children under the legal age should not provide personal information such as their real name, address, phone number, or any identifying details without the explicit consent of a parent or guardian.
To further protect young users, we apply the following restrictions:
No real names or personal info can be displayed in-game
Access to chat features, leaderboards, forums, and social network integrations (e.g., Facebook, Game Center) is disabled
Subscription to newsletters is not allowed
Location-based data collection is disabled
Only contextual ads (not behavior-based ads) will be shown
Playtesting Participation
Children may be invited to participate in playtesting our games, but only with parental or guardian approval. In some regions, a parent or guardian may need to be physically present during the playtest.
Parents’ Rights
Parents or legal guardians can exercise privacy rights on behalf of their children. Please refer to the “Your Rights” section of this Privacy Policy for more information on how to manage, access, or delete your child's data.
VIII. YOUR RIGHTS
To keep your Turtle Slap experience smooth and secure, we ask that you keep your account information up to date.
By submitting information to us, you confirm that it's accurate, belongs to you, and not someone else pretending to be Colin (or any other turtle).
Your Rights as a Player
At any time, you can:
Access your personal data
Correct or update it
Ask us to delete it
Request limits on how we use it
Please note: Some of our partners (like analytics or ad services) might also control parts of your data.
Newsletters & Marketing (We Won’t Spam)
If you’ve signed up for Turtle Slap updates, contests, or marketing messages, you can unsubscribe whenever you like—just click the unsubscribe link in any message we send.
About Cookies & Tracking
Colin may love cookies, but when it comes to tracking technologies, you’re in control.
Heads Up: Some Privacy Choices May Reset Your Game
Some of the info we collect is essential for things like saving your slap records, syncing progress, or accessing your battle stats. If you ask us to remove or stop using key information, here’s what might happen:
We may not be able to link your progress or profile anymore
Your game may reset (no more saved data)
Some features may stop working (like leaderboards, social functions, or reward tracking)
We’ll stop using your data if you withdraw consent or request deletion—but we might still store it to comply with legal or law enforcement obligations. We may also retain an anonymous version for business or technical reasons (so Colin’s data doesn't break our slap stats).
For Parents & Guardians
If you’re a parent or guardian and believe your child (under 13, or the legal age in your region) has submitted personal info in Colin’s Turtle Slap, please let us know.
Proof of Identity & Response Time
To protect your privacy (and to make sure no one’s impersonating you), we may ask for a valid ID to confirm who you are. This will only be used to verify your request and will be securely destroyed within 2 months of handling it.
We usually respond to requests within one month. If your request is complex or needs a bit more digging, we’ll keep you in the loop.
IX. THIRD-PARTY SERVICES
In Colin’s Turtle Slap, you might come across links to websites or services that aren’t controlled by us. This Privacy Policy only explains how we handle your personal and non-personal information within the game and our services.
When you visit any external sites, you agree to follow their privacy rules — which might be very different from ours. We aren’t responsible for how those third-party sites collect, use, or share your info.
So, before you explore outside of Colin’s world, we recommend checking out the privacy policies of those other sites. Just so you know, we can’t be held responsible for anything those external sites do or don’t do with your information.
X. CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy whenever needed. If we make significant changes, we’ll post the new version in the “Privacy” section of Colin’s Turtle Slap app or website, showing the date of the update at the top.
Please check this Privacy Policy from time to time to stay informed about any updates. By continuing to play Colin’s Turtle Slap after changes are posted, you agree to the new terms. If you don’t agree with the changes, you can stop using the game or notify us to opt out.
XI. LEGAL DISCLAIMER
Colin’s Turtle Slap and its services are provided "AS IS." We don’t guarantee that the game will always be available or that your gameplay will be uninterrupted or free of errors. We aren’t responsible for issues beyond our control that may affect your access to the game.
This Privacy Policy is governed by the laws of your country of residence. Any disputes related to your use of Colin’s Turtle Slap will be handled by the appropriate courts in your country.
XII. HOW TO CONTACT US
If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us:
1. by sending an email to hello@colinsturtleslap.com
2. by writing to Steffen von Thienen, Weberhaus 14, 49324 Melle, Germany